Summer Hours (October – April): 8:30am – 6:30pm 

Winter Hours (May – September): 8:30am – 6:30pm

We do have on-call staff members available for Emergencies or After-hours Inquiries.

Check In & Check Out

Unless approved by management Check In is after 2:00pm and Check Out is by 10:00am.
If you are arriving outside these hours, please let us know and we can make arrangements to help you.

Contactless Bookings – where at all possible we ask that guests book online through our website – we will provided instructions to receive your key and/or map from outside reception.

Deposits

First nights’ accommodation is paid in full prior to arrival either by Visa, Mastercard, Bank Deposit or Cash.

Cancellation Policy

If a reservation is cancelled the following conditions apply:

• A $20 administration fee will be deducted from all reservations per site/cabin that are cancelled.
• A $50 administration fee will be deducted for the cancellation of the 2 Bedroom House, 3 Bedroom House & 3 Bedroom Unit.
• Refunds are only guaranteed if the reservation is cancelled more than seven days prior to arriving.
• Cancellation within seven days of arrival will result in loss of full deposit.
• No refunds will be given for any non-refundable bookings placed. Exceptions will be the timing of the cancellation and whether we can resell the room. If the room is resold then a partial refund MAY be offered but not guaranteed.

Payment Plan T&C’s

Available for online bookings only
Minimum stay cost of $100.00
Payments will be charged in NZ currency
An administraiton fee of $3.00 will be applied to all installment payments
First payment is due at time of booking, final payment to be made 7 days prior to arrival date
Failure to make payments on the due dates may result in your booking being cancelled
Please notify us as soon as possible if you need to change the card provided at the time of booking
Terms and conditions of stay and cancellation policies apply

Note: If you booked via a third party online booking site, the website will have their own separate booking conditions which you have agreed to.

Airport Shuttle Service

If you are requiring transport to or from the airport, we offer a shuttle service for your convenience.
To arrange a pick up or drop off, simply get in touch with our team. The shuttle is $5 per adult and $2.50 per child, operating during our office hours (see above).

Children

Child ages are 3 to 15 years inclusive (where child rates are offered).
Children 2 years of age and under stay free of charge.

Pets

You may bring your pets along to stay with you, after a request to management. Please contact us if you intend on bringing pets, and we will make the necessary requirements.

Pets in Accommodation : A $10.00 charge per animal per night for Pets who stay in our roofed accommodation. No charge if Pets stay outside ie: sleep in vehicles. PLEASE NOTE THAT WHEN MAKING A BOOKING PLEASE EXCLUDE PETS IF THEY ARE SLEEPING OUTSIDE BUT ADD IN THE NOTES OF YOUR BOOKING.

We asked that Pets are at no time to be on furniture of bedding and guests should have their own crate or bedding for animals to sleep on.

A $20 Bond will be taken from all guests who have Pets staying and booked roofed accommodation. This will be refunded after departure and once the room has been checked and cleaned. Additional cleaning charges may be charged at Managements discretion if we deem the above rules have been broken and the Bond will not be refunded.

NO CHARGE FOR PETS ON SITES

Tariffs

Management reserves the right to alter tariffs without notice.

Damage

All damage is to be reported to reception. Management will charge additional costs for damages and/or additional cleaning required.

Special Requests

Special requests are on a request basis only and cannot be guaranteed, however we do our best to meet everyone’s needs.